Before you return your item(s) you must contact us by sending an email at Sales@snoozybedding.com stating the reasons for your return and to request an RA (Return Authorization) Number. All return requests must be filed within 2 days after delivery. All returns are subject to a 20% restocking fee.
SnoozyBedding.com reserves the right to refuse return requests placed after the first two days of the product delivery.

An RA code will be issued and sent to you via email to confirm your request and instructions on how to return your order.  RAs must be applied within 15 days of its issued date.

It is the customer’s responsibility to ship the product back at their own cost. Please wrap the package carefully. If the product is damaged while in transit back to the distribution center, the package will be refused. All items must be unused and in their original condition, in their original packaging. Additional fees may be applied if returned products are not in their original condition and packaging.

Preferably use the same shipping method to return items to the provided address; this address will either be a distribution center or the manufacturer’s warehouse. For your protection, we strongly recommend that you insure the package in the event that any issues arise during the transportation of the returned order. Snoozybedding.com is not responsible for lost or damaged returned packages. Customers will then need to file a claim with the carrier.

Obtain a tracking number or delivery confirmation from the shipper. Save this tracking number for reference if needed, until the manufacturer/distribution center has accepted the return. If possible, email this tracking number to Snoozybedding. Please notify us when the product arrives back at the distributor/manufacturer. Once confirmed, a credit can be processed.

Refund processing occurs within 48 hours and an email confirmation will be sent to you once we have processed your refund. If original payment was made by credit card, please allow 5-7 business days for the refund to be accredited to your card.
SnoozyBedding cannot refund shipping and handling fees unless the return or exchange is a direct result of our error.